Shipping
How long will my order take?
We prepare orders within 24-48 working hours and delivery takes 3 to 5 business days. Personalised products may need a little more time; if that's the case, we'll let you know.
Where do you ship?
Our online store ships automatically anywhere in Spain (mainland, Balearic Islands, Ceuta and Melilla). For shipping to the Canary Islands or other European countries, contact us via WhatsApp or our contact form and we'll help you with your order.
How much is shipping?
Shipping costs are calculated at checkout based on the products and delivery address. Orders from €49 ship for free.
What payment methods do you accept?
We accept credit or debit card, PayPal, Google Pay, Shop Pay and Klarna.
How do I track my order?
You will receive a confirmation email with tracking information as soon as your order leaves our facility.
Returns
Can I return my order?
You have 14 calendar days from receipt of your order to return it. Personalised products (with engraving, name, or date) are non-returnable, except in the case of a manufacturing defect. Return shipping costs are the responsibility of the customer.
My order arrived damaged or incomplete, what should I do?
Contact us via WhatsApp, email, or through our contact form as soon as you notice it, and we will resolve it with you.
Products and materials
Are the materials safe for babies?
Yes, all our materials are certified and non-toxic, designed for direct contact with babies.
What are the toys made of?
We use materials such as oak wood, with non-toxic finishes.
What age is each toy for?
Each product indicates its recommended age on the product page. For items where age does not apply, this information is not shown.
Personalisation
Which products can be personalised?
Many of our kits and products allow for laser engraving personalisation with a name or a special date. Check each product page to see if it supports this option.
How long does a personalised order take?
Personalised products may need a little more time; if that's the case, we'll let you know.